The business, which produces premium and design‑led versions of everyday items such as bins, soap dispensers and mirrors, sells its products through Amazon and High Street retailers including John Lewis, Argos, Costco and Dunelm.
It has moved to IPP from previous supplier CHEP.
Simplehuman was originally established in 2000 in Torrance, California and first started trading in the UK in 2003.
Nigel Parker, UK distribution general manager at Simplehuman, said: “We sell high-end products, focusing on lifestyle experience and we needed a pallet pooler we could rely on to add value to our operations.
“We are eager to participate and assist any supplier in improving the process between us and that is something which is already working well with IPP.
“Their focus is always on understanding the customer rather than just being a supplier. There is always a human available on the phone and we know there will be someone there able to assist when we need it most, with no complexity and hidden costs.”
IPP works in partnership with Simplehuman to ensure products reach high-end retailers on time and in perfect condition.
Demi Crabbe, commercial director at IPP, said: “We pride ourselves on working with businesses where we share values and ambitions for long-term growth. Fostering lasting partnerships with businesses like Simplehuman is what sets us apart.
“It was a really important factor for Simplehuman to have high-quality customer service from their pallet pooler, where someone is always available on the phone within an hour to support with any issues.
"The quality pallets Simplehuman receive through IPP matches the high-quality, high-end products they sell. We are looking forward to supporting their development as a business as they expand further in the UK market.”
