Traditionally, job coaches faced the task of juggling notetaking while engaging in meaningful conversations with participants. The adoption of Content Guru’s AI tools has now enabled participants to delve into deeper, more meaningful discussions without the disruptions of constant notetaking. This shift has allowed job coaches to focus more on understanding the unique needs and aspirations of each participant.
A job coach shared their experience, stating, "I have found that using AI has allowed me to be in a more friendly position when talking to the participant and that I am no longer frantically typing. I have more time to dive in and ask more questions about the participants, allowing me to paint a bigger picture of their barriers and how I can assist them with these."
The Restart Scheme has also harnessed AI to streamline the CV writing process, significantly boosting the productivity of job coaches. The impact of AI on the administrative duties of job coaches has been profound, with a 74% reduction in time spent typing up case notes and 50% increase in actions taken, elevating the average from 1.9 actions per plan to 2.7. The quality of case notes has also seen an 18% improvement over manual input.
A Serco Capability Lead said: "The implementation of the 𝘀𝘁𝗼𝗿𝗺® system has significantly enhanced productivity and performance among our coaches and their participants on the Serco Restart Scheme. By proactively leveraging AI technology, our coaches are delivering personalised, bespoke support."
