Mark Chambers, managing director of the Eden Hotel Collection - which runs Mallory Court Hotel and Spa in Leamington Spa, and The Arden Hotel in Stratford-upon-Avon - has been recognised in The Boutique Hotelier Power List 2025 after making the same list back in 2016.
Mark was named in the ‘Business Leader’ category, while People Director Lisa Redding has been recognised in the ‘Hidden Heroes’ category after the hospitality market was invited to nominate individuals.
Boutique Hotelier’s Power List is now in its ninth year, and recognises 50 of the most deserving individuals at owner and manager level who play a major part in shaping the character of their hotels, and how staff operate in their business.
The recognition comes as Mark gears up to celebrate 20 years with the business in 2026, during which he has overseen Eden Hotel Collection twice being named Small Hotel Group of the Year by the AA; as well as personally being awarded Master Innholder status, which acknowledges the attainment of the highest international standards in hotel management.
Lisa meanwhile, has been instrumental in devising a people strategy that has put wellbeing at the group’s heart, and contributing to Eden’s 90-day retention rate averaging 97 per cent, with overall retention up by 28 per cent – its strongest increase since 2018.
This has included the implementation of a science-backed reward and recognition system called the Happy Hub to boost feel-good hormones; as well as the introduction of Wagestream for early access to earned wages.
Mark said: “This recognition is extra special as it has been made by industry peers, and further underlines our hotels’ standing not just with the public, but the wider hospitality sector too.
“There are many ongoing challenges facing hospitality – whether it is recruitment, cost pressures, or standing out in a saturated market – but we are continuing to grow, and that is testament to the hard work of the wider team.”
Lisa added: “I’m incredibly proud to be recognised in this way, because at Eden, our culture has always been about putting people first.“We’ve worked hard to create a workplace where everyone feels valued, seen, and supported – and that means more than just policies or platforms. It’s about listening
deeply, responding to what our teams need, and building a culture where people can thrive, grow, and genuinely enjoy coming to work.
“Recognition, wellbeing, and trust are at the core of everything we do – and it’s inspiring to see the positive impact that’s having across the business.”
