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Haynes Oliver relaunches Podcast to support The One% Partnership

Haynes Oliver has relaunched its podcast to coincide with the growth of The One% Partnership, a joint initiative with CXM Solutions focused on driving incremental improvements across the automotive aftersales sector.

The relaunched podcast, with new episodes released on a fortnightly basis, explores the concept of “The 1% Effect” - the idea that small, consistent improvements can lead to significant long-term impact. This principle is at the heart of The One% Partnership, which brings together Haynes Oliver’s expertise in people and leadership development with CXM Solutions’ deep knowledge of aftersales operations and performance.

Haynes Oliver relaunches Podcast to support The One% Partnership

Hosted by the founders of the two organisations, each episode offers listeners a behind-the-scenes look at the thinking, experiences and practical strategies that underpin the work of the partnership.

Dave Bownes, founder of Haynes Oliver, said the podcast provides an opportunity to “have open, honest conversations about what performance improvement really looks like in practice - not just the theory, but the day-to-day reality of leading teams, managing challenges and making change stick. We wanted to give people something useful they can take away, think about and apply immediately.”

John Leitch, founder of CMX Solutions added “we want to give listeners a refreshing reminder that you don’t need to do everything at once to move your business forward.”

The One% Partnership was launched earlier this year and is based on the principle that sustainable improvement doesn’t come from big, one-off changes, but from repeated, manageable adjustments. This philosophy has resonated with retailers and manufacturers alike, especially at a time when the industry faces growing pressure to improve efficiency, retain talent and maintain customer satisfaction - all while adapting to ongoing change in technology and consumer expectations.

According to Haynes Oliver, the decision to bring back the podcast was driven by a desire to make the thinking behind the partnership more accessible. The episodes are conversational and focused on topics that matter to frontline managers and senior leaders within the automotive sector.

The team behind The One% Partnership sees the podcast as more than just a communications tool - it’s a way to build community and momentum around a different way of thinking about performance.

For those working in or with the automotive aftersales sector, the podcast offers a regular touchpoint for ideas, insight and reflection on how the smallest shifts in mindset or action can make the biggest difference over time.

New episodes are released every two weeks and are available on all major podcast platforms or via the Haynes Oliver website.

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