They embraced the challenge - creating a model that ensures families receive the right support at the right time, with relationships at the centre of the approach.

Their work is a clear example of the Create and Innovate Value in action. They anticipated the need for change, adapted quickly, and introduced a new way of working that has transformed how families access support. 

Reflecting on the recognition, they described the nomination as “an unexpected but deeply appreciated moment of reflection, allowing us to pause and truly consider the purpose and scale of what we’ve achieved.”

They also reflected on the wider event: "What made the experience even more powerful was hearing about the incredible work being carried out by colleagues across the service. It was inspiring to learn about the many ways people are going above and beyond in their roles - supporting others, solving problems, and making life just a little bit easier for those who need it most.

"These moments of recognition are more than just awards—they’re reminders of the creativity, collaboration, and commitment that drive meaningful change. They highlight the importance of coming together to celebrate our collective achievements and the positive impact we’re making across the community."

Danielle and Sarah’s work on the Early Help Front Door is rooted in a commitment to clear and effective communication, which guides how they engage with families, collaborate with colleagues, and deliver services that are both responsive and compassionate. This principle is woven into every stage of the model’s development and is key to achieving the outcomes they strive for each day.