The Act, passed in December 2025, will be phased in over the next two years with widespread changes for thousands of hospitality operators to navigate – including rules on flexible working, zero-hour contracts, statutory sick pay and parental leave.
As well as responding to major government legislation, the service has been created to help hospitality businesses stand out from competitors, strengthen operational standards and protect both teams and guests by enacting robust health and safety practices.
It is led by hospitality compliance specialist Hugh Boyd, who is a Technical Member of the Institution of Occupational Safety & Health, and an Associate of the International Institute of Risk & Safety Management.
Hugh said the service would provide clear guidance, practical solutions, and ongoing support tailored to hospitality operators, covering the implementation of the Employment Rights Act as well as other legislation and industry standards.
“Regulation is becoming more complex and more closely enforced, and for many hospitality businesses, staying compliant is a growing challenge and absolutely essential for being competitive in a challenging market,” Hugh said.
“The industry is having to move quickly in response to the new employment laws, and with the next set of measures set to arrive in April 2026 it’s crucial that operators know exactly what’s required and seek help if they need it.
“We want to give employers peace of mind by taking that pressure off them and helping them maintain high standards not just to meet legal obligations, but to support safer workplaces and more resilient businesses.”
Packages range from compliance checks and on-site audits to training for every member of staff, incident and accident management, unannounced audits, monthly risk reviews and access to an advice line.
No Ordinary Hospitality is offering an initial consultation free of charge, with packages starting from £350 per month.
