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Chamber Member Events

Events run by C&W Chamber Members

Welcome to our Member's Events page.  Here you can see a list of upcoming events which our Members are running, providing you with the opportunity to extend your networking reach and build your contacts.

We are happy to promote any events that our Members are holding via our website and social media platforms.  Members can submit their events now, via their Member Profile page.  To access this area you must login here. This is a free member only service.  Not a member?  Get in touch with our Membership Team or Join Today.

 

Business Safety Week - Keeping your Business in Business

Coventry Community Fire Station, Radford Road, Coventry, CV1 4EL

Date: 10 September 2019 - 10.00am - 12.30pm

10:00 am - Networking and Refreshments
10:30 am - Business Safety Week Introduction
  • Preventing Arson
  • Reducing False Alarms
  • Preventing Common Causes of business fires
  • Protecting sleeping accommodation
10:45 am - Business Educational Services
  • Adequate Fire risk assessment and regularly reviewing 
  • Providing relevant Fire safety training to employees 
  • Maintaining appropriate fire safety measures 
  • Planning for an emergency 
12:00 pm - Networking, Refreshments and Questions 

For more information contact WCdr Patrick Gibson, Fire Safety Inspecting Officer Tel: 0121 380 7524  or mobile 07973  810 875

Parking is limited on site so we advise you to use Belgrade Plaza, CV1 4AJ

20% Discount on any Courses Booked

 

Brilliant Customer Service Skills

Ramada Hotel Coventry, The Butts, Coventry, CV1 3GG

Date: 11 September 2019 - 9.15am - 1pm

Brilliant Customer Service Skills Description You will learn practical and proven ways of improving customer service and support standards.

This includes:

  1. How to deliver customer service excellence every time!
  2. Improved communication skills by telephone and face to face
  3. Managing and exceeding expectations for improved customer satisfaction.

Content What is Brilliant Customer Service?

  • The skills, mind-set and behaviours required to deliver customer service excellence How to make every customer feel important
  • The SPECIAL model - creating customer satisfaction naturally and consistently
  • Applying these principles to your job role and customer type - practical exercises Better people skills and best practice telephone techniques
  • Brilliant first impressions - welcoming – the first thirty seconds
  • The do’s and don’t’s of telephone communication
  • How to use behavioural flexibility to create a more positive experience for customers

Who should attend?

All staff who work directly with customers all support those that do. Suitable for internal and external customer support.

Tickets Full price ticket £149 per person plus VAT Early bird ticket £99 per person plus VAT (booked 3 weeks in advance).  Reserve your ticket now and pay on invoice

Recent Feedback Comments:

"The course is interactive, well-paced and highly participative, using the latest learning techniques to help capture and keep learner’s attention throughout the course."

"Brilliant course, really interesting and very focused to my job role and day to day work."

"Took away some very good ideas that I can use every day… good examples too."

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Brilliant Writing Skills

Ramada Hotel , The Butts, Coventry, CV1 3GG

Date: 11 September 2019 - 1:30pm to 5pm

Brilliant Business Writing Skills

Description

This course will give you the opportunity to focus on the written word - the style and tone, and the impact it will have on your reader.

Key outcomes include

  • Write more effective, engaging and empathetic emails, and customer communication.
  • Follow best-practices and proven principles for writing accurately, clearly and concisely.
  • Save time in writing and dealing with responses to emails, online messages and letters.
  • The course includes practical exercises, discussion and one-to-one feedback from your trainer.
  • Best practice business writing skills. What does an impressive and effective document, letter or email look like?
  • Openings and endings – starting off right and ending correctly – with examples.
  • Expressing your points clearly and clarifying your aim and objectives.
  • Seven principles of effective business writing with best-practice examples.
  • Editing skills and proofreading techniques.
  • Quick quiz - how good is your English knowledge?
  • Editing techniques and skills practice to get your documents right the first time, every time.
  • Proofreading techniques and skills for different types of documents.
  • Knowing what to look for – quick check-list.
  • Business writing: Email etiquette and email best practice.
  • Email etiquette – the ten do’s and don’ts of email sending.
  • Email links, attachments and security.
  • Rules and standards for better emails.
  • When to use the telephone or face to face conversations instead of an email.

Who should attend

All staff, especially customer service, sales and marketing staff and managers, business owners and freelance staff.

Tickets

Full price ticket £199 per person plus VAT

Early bird ticket £99 per person plus VAT (booked 3 weeks in advance)

Reserve your ticket now, pay on invoice later

Recent feedback comments

"Brilliant course, really interesting and very focused on my job role and day to day work."

"Took away some very good ideas that I can use every day… good examples too."

Read more

Tomorrow’s Technology in Coventry Today

Ricoh Arena, Judds Lane, Coventry, CV6 6AQ

Date: 11 September 2019 - 7.30am to 9.30am

Coventry is proud of its industrial heritage and its reputation as the birthplace of the motorcar. What few people are aware of is the role that Coventry is playing in developing the technologies of tomorrow. At this event we will look at revolutionary technologies that are already here or will be going live over the next few months.

Transforming communications, learning, health and how we move around the city – or even interact with it! Come and find out more about how Coventry is, once again, leading the way.

Topics will include:

  • The Digital Future for Coventry –  Martin Reeves, CEO of Coventry City Council
  • Connected Autonomous Vehicles. Coming soon to a road near you Chris Lane, Head of Transport Innovation for TfWM
  • 5G: What does it mean for me? –  Sarah Roberts, 5G Program Manager, Vodafone UK
  • The Digital City of Culture 2021 –  Chenine Bhathena, Creative Director of the Coventry City of Culture Trust
  • How will it all happen? –  Greg Mesch, Chief Executive Officer, CityFibre

There'll be an opportunity to network before and after the main presentations with breakfast and refreshments available from 7:30am.

Onsite parking is available for a small fee.

This is THE digital event to attend this autumn so don't miss out and register your attendance today.

We look forward to seeing you then!

 

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Boost Your Business with Instagram

Oxygen Graphics, Printers, Graphic & Web Designers , 33 Albert Street , Rugby , CV21 2SG

Date: 11 September 2019 - 10.00am - 1.00pm

Our workshops are really interactive and should have you coming away full of inspiration and the tools to get growing your account and your business straightway. Using our 16 years experience running successful independent retail stores and eCommerce businesses we show you how to use Instagram to increase sales and connect with more customers.

In our practical workshop we show you:

  • Tips to create a business profilethat attracts customers
  • How create the best postsand plan your time effectively
  • How to use hashtags to help potential customers discover you
  • How to attract more genuine followers
  • How to show off your brand personality using Instagram Stories
  • Instagram analytics that will help you understand your customer more
  • What is IGTV and why it has become so popular.
  • How small businesses can use influencers and create brand advocates

We provide you with a great template for you to work through.

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If you have a question you would like to ask, please use one of the following contact methods below:

Phone 024 7665 4321
Fax 024 7645 0242

Coventry and Warwickshire Chamber of Commerce

Chamber House, Innovation Village

Cheetah Road

Coventry, CV1 2TL

 

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