Key Responsibilities

Sales & Customer Service

• Provide exceptional service to customers at the trade counter, by phone, and via email.
• Identify customer needs, offer technical guidance, and upsell relevant products or solutions.
• Process customer quotations, orders, and returns efficiently and accurately.
• Build and maintain strong relationships with trade and retail customers to encourage repeat business.
• Maintain an up-to-date understanding of product ranges, promotions, and pricing.

Operations & Logistics

• Assist with goods-in and goods-out processes, including checking deliveries, stocking shelves, and preparing outgoing orders.
• Ensure warehouse and trade counter areas are clean, safe, and well-organised.
• Support stock control by monitoring inventory levels and reporting shortages or discrepancies.
• Liaise with delivery drivers and logistics partners to ensure timely dispatch and receipt of goods.

Purchasing & Supplier Coordination

• Assist in sourcing, ordering, and replenishing stock from approved suppliers.
• Liaise with suppliers to track orders, resolve delivery issues, and negotiate pricing where appropriate.
• Ensure purchase orders and supplier invoices are processed accurately and on time.

Communication & Collaboration

• Handle inbound phone and email enquiries promptly and professionally.
• Work closely with colleagues in sales, operations, and logistics to meet customer and company objectives.
• Contribute to team meetings and share feedback or improvement ideas.
• Support other departments as required to ensure smooth overall operations.

Skills & Experience

• Previous experience in a trade counter, warehouse, or customer service role (preferred).
• Strong communication and interpersonal skills.
• Good numeracy, accuracy, and attention to detail.
• Ability to multitask and prioritise in a busy environment.
• Competent with IT systems, including order processing and inventory management software.
• Team-oriented with a positive, can-do attitude.
• Basic product knowledge relevant to [insert industry – e.g., electrical, plumbing, building supplies] is an advantage.

What We Offer

• Competitive salary based on experience.
• Training and development opportunities.
• Friendly and supportive team environment.
• Opportunities for progression within the business.