The Coventry and Warwickshire Chamber of Commerce, in conjunction with Warwickshire County Council, asked firms as part of its Quarterly Economic Survey (QES) how they rated their broadband.
Nearly 500 companies responded and 37 per cent said it was extremely reliable, 47 per cent said it was fairly reliable and just 13 per cent said it was not reliable.
But of the businesses that said their broadband services were not reliable, the majority were micro-sized companies which means they have between one and nine employees.
Of those asked, 52 per cent said they received fibre broadband, 15 per cent were on copper broadband and 15 per cent had dedicated internet access through a leased line or Ethernet connection. No business surveyed uses dial-up.
The vast majority of firms (87 per cent) believe that internet is extremely important for their business.
Martyne Manning, policy officer at the Chamber, said: “We asked additional questions in our latest QES on the subject of broadband to gauge how businesses rated these vital services.
“It is clear from the results that it is micro-businesses who need the most help in accessing reliable broadband services.
“It shows there is scope to improve reliability across the city and the county and, as a Chamber, we will be working hard to ensure that companies can access vital, reliable broadband services.”
These findings and an economic outlook will be presented at an event at the Holiday Inn Kenilworth on Tuesday, July 25 between 8am and 10am. Speakers include Dave Ayton-Hill and David Bharier, of the British Chambers of Commerce, as well as Louise Bennett, chief executive of the Coventry and Warwickshire Chamber of Commerce.
For more information or to book go to https://www.cw-chamber.co.uk/events/the-warwickshire-business-outlook-breakfast-july/